Shipping & Returns

At CYANIDE, each garment is produced in limited quantities with careful attention to material, structure, and finish. We operate on a small-batch model, and every order is handled individually from our studio in Lahore,Pakistan.

Domestic Shipping 

Complimentary shipping on all domestic orders.

Kindly allow 4–5 business days for order preparation and dispatch.

A tracking number will be shared once your order has shipped.

International Shipping

Please allow 4–5 business days for order preparation prior to dispatch.

Shipping costs are calculated at checkout based on destination.

A tracking number will be provided once your order has been dispatched.

We ship worldwide, with the exception of IndiaIsrael and the Russian Federation.

If your country does not appear at checkout, please contact us at support@cyanide.studio or reach out via Instagram, and we will do our best to accommodate your request.

Customs & Duties

 International orders may be subject to import duties, taxes, or customs fees determined by your local authorities. These charges are the responsibility of the customer.

As these fees are regulated by individual governments, CYANIDE has no control over, and cannot be held responsible for, any additional tariffs or customs delays.

Shipping Liability

Once an order has been dispatched from our studio and tracking details have been issued, responsibility transfers to the shipping carrier. CYANIDE is not liable for parcels that are lost, stolen, or damaged in transit.

Cancellations

 If you wish to cancel an order, please contact us at support@cyanide.studio at the earliest opportunity.

Orders may only be cancelled prior to processing or dispatch. Once confirmed, refunds will be issued to the original payment method. Kindly allow 30-45 business days for the refund to reflect, depending on your financial institution. 

Returns & Exchanges

Due to our limited production runs and independent logistics structure, we are currently unable to offer returns or exchanges.

We encourage clients to review our detailed size chart carefully and to contact us prior to placing an order with any questions regarding fit, fabrication, or construction. Our team will gladly provide guidance to ensure confidence in your selection.

For all inquiries, please email support@cyanide.studio or reach out via Instagram.

Terms & Conditions

Welcome to Cyanide. By accessing our website or purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. General

These Terms & Conditions govern your use of the Cyanide website and all purchases made through our online store. By placing an order, you confirm that you have read, understood, and agreed to these terms.

We reserve the right to modify these Terms & Conditions at any time without prior notice. Changes become effective immediately upon publication on this website.

2. Products

Every Cyanide garment is produced with careful attention to detail. Due to the nature of garment production, slight variations in color, texture, stitching, distressing, wash, or finishing may occur. These are characteristics of the product and should not be considered defects.

Product images are intended as accurate representations; however, colors may appear differently depending on your monitor or device settings.

3. Pricing

All prices displayed on our website are shown in the selected currency and may change without prior notice.

Prices do not include customs duties, import taxes, VAT, or other government charges unless explicitly stated during checkout. Customers are responsible for any applicable charges imposed by their local authorities.

4. Orders

All orders are subject to acceptance and availability.

Once an order has been placed, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. We reserve the right to refuse or cancel any order for reasons including but not limited to:

- Product unavailability
- Payment authorization failure
- Pricing or technical errors
- Suspected fraudulent activity

If payment has already been collected for a cancelled order, a full refund will be issued.

5. Payment

We accept the payment methods displayed during checkout.

All payments are securely processed through our payment providers. Cyanide does not store your complete payment card information.

6. Shipping

Orders are generally processed within the timeframe displayed on the product page or during checkout.

Delivery estimates are provided for guidance only and are not guaranteed. Shipping delays caused by customs, weather, courier services, public holidays, or circumstances beyond our control are not the responsibility of Cyanide.

Once an order has been handed to the shipping carrier, the responsibility for delivery rests with the courier.

7. Customs & Import Duties

International shipments may be subject to customs duties, taxes, VAT, brokerage fees, or import charges depending on the destination country.

These charges are determined by local customs authorities and remain the responsibility of the customer unless otherwise stated during checkout.

If a shipment is refused due to unpaid customs charges, any return shipping costs, customs fees, or other related expenses may be deducted from any eligible refund.

8. Returns & Exchanges

Due to our limited production model, all sales are final.

We do not accept returns, refunds, or exchanges for:

- Incorrect size selection
- Change of mind
- Minor variations in fabric or finishing
- Delayed deliveries outside our control

Customers are encouraged to review the sizing information carefully before placing an order.

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with clear photographs and your order number. Approved claims will be reviewed on a case-by-case basis.

9. Sizing

Garment measurements are provided for every product whenever possible.

Customers are responsible for reviewing measurements before purchasing. We cannot accept responsibility for incorrect sizing selected by the customer.

10. Intellectual Property

All content on this website including but not limited to photographs, graphics, branding, logos, product designs, text, videos, and visual assets is the property of Cyanide and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to our systems.
- Interfere with the operation or security of the website.
- Submit false or misleading information.

12. Limitation of Liability


To the fullest extent permitted by applicable law, Cyanide shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the relevant order.

13. Force Majeure

Cyanide shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, war, government restrictions, pandemics, transportation disruptions, or supplier failures.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and processing of information as described therein.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Cyanide operates, without regard to conflict of law principles.

16. Contact

For any questions regarding these Terms & Conditions, please contact us at

support@cyanide.studio

Privacy Policy

At Cyanide ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our website, we may collect the following information:

Information You Provide

- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Payment details (processed securely by third-party payment providers)
- Account information (if you create an account)
- Any information you provide when contacting customer support

Information Collected Automatically

When you browse our website, we may automatically collect:

- IP address
- Browser type and version
- Device information
- Operating system
- Pages viewed
- Time spent on our website
- Referral website
- Purchase and browsing activity
- Cookies and similar technologies

2. How We Use Your Information

We use your information to:

- Process and fulfill orders
- Deliver products
- Process payments
- Communicate regarding your order
- Respond to customer service inquiries
- Improve our products and website
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send marketing emails or promotional communications if you have chosen to receive them


3. Payment Information

Payments are securely processed by trusted third-party payment providers.

Cyanide does not store or have access to your complete credit or debit card information.

4. Cookies


Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

- Keep items in your shopping cart
- Remember your preferences
- Analyze website traffic
- Improve website performance
- Personalize your experience

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing Your Information

We do not sell your personal information.

We may share information only with trusted service providers necessary to operate our business, including:

- Payment processors
- Shipping and logistics providers
- Website hosting providers
- Analytics providers
- Marketing service providers
- Fraud prevention services

These providers receive only the information necessary to perform their services on our behalf.

We may also disclose information if required by law or to protect our legal rights.


6. International Transfers

As an international ecommerce business, your information may be processed or stored in countries outside your country of residence.

By using our website, you consent to these transfers where permitted by applicable law.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

- Complete your orders
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where reasonably practicable.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your personal information

To exercise these rights, please contact us using the contact information available on our website.

10. Marketing Communications

If you subscribe to our newsletter or marketing communications, you may receive updates about new collections, products, promotions, or events.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

12. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

Any changes become effective immediately upon publication on this page. The "Last Updated" date will indicate when revisions were made.

14. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at

support@cyanide.studio